Shipping Policy

Effective Date: December 31, 2024

At SuperRapic, we understand the importance of fast and reliable shipping. Our Shipping Policy outlines the terms and conditions related to the shipment of products purchased on superrapic.com. We strive to provide our customers with a seamless experience, ensuring that climbing accessories are delivered safely and efficiently.

1. Shipping Methods and Costs

SuperRapic offers various shipping methods to accommodate the needs of our customers. Shipping fees are calculated at checkout based on your location and the weight of the items in your order. Our available shipping options include:

  • Standard Shipping: This option provides economical shipping and typically takes 5-7 business days for domestic orders.
  • Expedited Shipping: For quicker delivery, this option typically takes 2-4 business days for domestic orders.
  • Overnight Shipping: For urgent deliveries, orders will be shipped and delivered the next business day, depending on your location.
  • International Shipping: We ship worldwide! Shipping times for international orders vary based on destination, but typical delivery times range from 7 to 21 business days.

All shipping costs, including any additional fees for international delivery, will be clearly displayed during the checkout process.

2. Processing Time

Orders are processed within 1-3 business days after payment has been confirmed. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email notification once your order has been shipped, along with tracking information to monitor the delivery.

If you need to modify or cancel your order, please contact us as soon as possible. However, once an order is shipped, it cannot be canceled or modified.

3. Shipping Restrictions

Currently, we only ship to physical addresses within the United States and select international locations. We do not ship to P.O. Boxes, APO, or FPO addresses.

Some international orders may require additional customs procedures, which can lead to delays in delivery. Customs duties and taxes are the responsibility of the customer and will be assessed by the customs authority in the destination country.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website. For any issues related to tracking or delivery, please contact our customer service team.

5. Damaged or Lost Shipments

If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to investigate the issue and determine whether a refund or replacement is warranted. Be sure to retain all packaging and documentation as it may be needed for the investigation.

6. Shipping Delays

While we strive to provide timely delivery, please note that shipping times may vary due to weather conditions, holidays, or other factors outside our control. SuperRapic is not responsible for delays caused by the shipping carrier or external circumstances.

If you experience any delays, please contact our customer service team, and we will assist you in tracking your order.

7. Customer Support

If you have any questions regarding shipping, please reach out to our customer support team:

SuperRapic