Payment Policy

Effective Date: December 31, 2024

At SuperRapic, we aim to provide our customers with a seamless and secure payment experience when purchasing high-quality climbing accessories. Our Payment Policy outlines the terms and conditions that govern the payment methods and processes for all transactions made on superrapic.com. By using our website and completing a purchase, you agree to comply with the terms set forth in this policy.

1. Payment Methods

SuperRapic accepts a variety of payment methods to make your shopping experience as convenient as possible. We offer secure payment options for all customers. The available payment methods on our site include:

  • Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover. All card payments are processed securely through SSL encryption technology to ensure the protection of your personal information.

  • PayPal: PayPal offers a fast and secure way to make payments using your PayPal account balance, linked bank accounts, or credit/debit cards.

  • Apple Pay: For customers with Apple Pay-enabled devices, we offer a secure, easy, and quick payment method.

  • Google Pay: A convenient option for those who use Google Pay, allowing you to complete your purchases with a few taps on your mobile device.

  • Bank Transfers: For larger orders, we can process payments through direct bank transfers. If you choose this option, our customer service team will provide you with the necessary bank details to complete the transfer.

All payments are processed using the latest encryption methods to protect your financial data. We take security seriously and ensure that your information is always handled with the utmost care.

2. Payment Authorization

Once you place an order on superrapic.com, we will authorize your payment method to confirm that your payment is valid and sufficient for the total order value. Authorization is typically completed within a few minutes of placing the order.

Please note that we do not charge your card or payment method until the order is shipped. For bank transfers, payment must be received before shipping can occur. If the payment is not authorized, we will notify you and request a new method of payment. If we do not receive a valid payment, the order will be canceled.

3. Currency and Pricing

All prices on superrapic.com are listed in U.S. dollars (USD). For international customers, the total amount in your local currency will be determined by your payment provider at the time of the transaction based on their exchange rates.

The price you see at checkout is the total cost, which includes the product price, applicable taxes, and shipping fees. SuperRapic reserves the right to change prices at any time; however, any price changes will not affect orders that have already been processed and accepted.

4. Sales Tax

Sales tax will be added to your order in accordance with state and local tax laws. The applicable sales tax will be calculated at checkout and displayed before finalizing your purchase. Customers outside of the United States are responsible for any customs duties or import taxes that may apply to their order upon arrival in their country.

5. Order Confirmation and Payment Receipt

After completing your purchase, you will receive an order confirmation email detailing the products you’ve ordered and the total amount charged, including taxes and shipping fees. This confirmation serves as a receipt for your payment.

Please check your email for any notifications regarding the status of your order. If there are any issues with your payment or if additional action is needed, we will notify you promptly.

6. Payment Declines

In some cases, your payment may be declined. This may be due to issues such as insufficient funds, expired cards, or errors in entering payment details. If your payment is declined, we will notify you by email, and you will be given the opportunity to update your payment information.

If payment is not successfully processed within a reasonable timeframe, the order will be automatically canceled.

7. Fraud Prevention and Security

To protect both customers and SuperRapic, we use various fraud prevention measures. If our system detects any suspicious or fraudulent activity related to your payment, your order may be temporarily held for verification. If necessary, we will contact you to verify the transaction before processing the order.

We also use Secure Socket Layer (SSL) encryption to safeguard your payment details during the transaction process, ensuring that all sensitive information is protected from unauthorized access.

8. Refunds and Cancellations

If you need to cancel an order, please contact us as soon as possible. We process cancellations quickly, but once an order has been dispatched, we are unable to cancel it. For more details on cancellations, please refer to our Refund and Returns Policy.

Refunds are processed to the original payment method used for the order. Please note that refunds may take a few business days to appear in your account, depending on your payment provider.

9. Customer Support

If you have any questions or concerns regarding payment, please do not hesitate to contact us:

SuperRapic