Sales Policy

Effective Date: December 31, 2024

At SuperRapic, we aim to provide our customers with the highest quality climbing accessories to enhance your experience. This Sales Policy outlines the conditions under which you may purchase products from our website, superrapic.com. By using our website and making purchases, you agree to adhere to the terms detailed in this policy.

1. General Overview

SuperRapic offers a wide selection of climbing accessories, including ropes, carabiners, harnesses, helmets, climbing shoes, and other essential gear. We are committed to providing products that meet the highest safety standards and performance requirements. We also offer exceptional customer service to ensure you have a positive shopping experience.

This Sales Policy applies to all purchases made on superrapic.com. By purchasing any product from our site, you agree to comply with this policy.

2. Pricing and Payment Methods

We strive to offer competitive pricing on all of our products. The prices displayed on our website are in U.S. dollars (USD) and are subject to change without notice. The price listed at the time of your purchase is the price you will pay, and we will not retroactively adjust prices for products you have already purchased.

Accepted Payment Methods: We accept various payment methods for your convenience, including:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Transfers (for large orders)

We process all payments through secure and encrypted methods to protect your financial information.

3. Order Process

When you place an order with SuperRapic, we will send you an email confirmation acknowledging that we have received your order. Please note that this confirmation does not constitute an acceptance of your order. Acceptance of your order occurs once your payment has been processed, and your items have been shipped.

If there are any issues with the order, such as product unavailability or a problem with your payment, we will notify you immediately and offer a solution, including a full refund if necessary.

4. Product Availability and Substitutions

We make every effort to ensure that the products listed on superrapic.com are in stock. However, due to high demand, some products may be out of stock, and availability can change rapidly. If an item you ordered is unavailable, we will contact you to offer alternatives or to cancel the order and provide a full refund.

In some cases, we may substitute an item with a similar product of equal or greater value. You will be notified before any substitutions are made.

5. Shipping Policy

We provide a range of shipping options, including domestic and international shipping. Shipping fees are calculated based on your location, the weight of the order, and the shipping method you choose. Available shipping options include:

  • Standard Shipping: Estimated delivery time of 5-10 business days.
  • Expedited Shipping: Estimated delivery time of 2-5 business days.
  • Overnight Shipping: Available for urgent orders, delivered the next business day.

SuperRapic ships all orders from our warehouse within 1-3 business days of receiving payment. You will receive a tracking number once your order has been shipped, allowing you to monitor the progress of your delivery.

6. Taxes and Duties

Sales tax is applied to orders in accordance with state and local tax laws. If your order is subject to tax, the applicable sales tax will be added during checkout. For international orders, please be aware that customs duties and taxes may apply. These additional charges are the responsibility of the customer.

7. Cancellations and Modifications

If you wish to cancel or modify your order, please contact our customer service team immediately at info@superrapic.com. Orders are processed quickly, and we cannot guarantee that we will be able to cancel or change an order once it has been dispatched.

For custom orders or special requests, cancellations may be subject to a fee, depending on the product.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase. For more details on returns and exchanges, please refer to our Refund and Returns Policy. Products that are damaged, defective, or incorrect will be replaced or refunded according to the guidelines in that policy.

9. Customer Service

If you have any questions or concerns about your order or need assistance with returns or exchanges, please contact us:

SuperRapic