Refund and Returns Policy

Effective Date: December 31, 2024

At SuperRapic, we are committed to ensuring that you are completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent refund and returns process. Please review our Refund and Returns Policy below to understand how we handle returns, exchanges, and refunds.

1. Returns

We accept returns within 30 days from the date of delivery for most products purchased on superrapic.com. To be eligible for a return, the item must:

  • Be unused, unworn, and in its original packaging.
  • Be in a resellable condition (e.g., tags still attached, no damage, no signs of use).
  • Be returned with the original receipt or proof of purchase.

To initiate a return, please contact our customer service team at info@superrapic.com. You will be provided with return instructions and a return authorization number. Please note that you are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.

2. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return procedure and indicate that you are requesting an exchange. If the item you wish to exchange is out of stock, we will offer you a refund or a store credit.

3. Refunds

Once your return is processed, we will issue a refund to your original payment method. Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. The time it takes for the refund to appear on your account may vary depending on your payment method and financial institution.

If the item you received is defective or incorrect, we will cover the cost of return shipping and issue a full refund or send you a replacement at no extra charge.

4. Non-Returnable Items

Certain products are not eligible for return. These include:

  • Items marked as final sale or clearance
  • Custom-made products
  • Products that have been used or damaged by the customer
  • Perishable items or accessories that have been opened or used

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide us with your order number and a description of the issue, and we will assist you in resolving the problem. We may request photos of the damage or defect for verification.

We will either issue a refund, send you a replacement, or offer store credit, depending on your preference and the availability of the product.

6. Shipping Costs

In most cases, shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error (e.g., receiving the wrong product or a defective item).

7. How to Return an Item

To return an item, follow these steps:

  1. Contact our customer service team at info@superrapic.com to initiate the return process.
  2. Receive a return authorization number and shipping instructions.
  3. Package the item securely in its original packaging with the return authorization number clearly visible.
  4. Ship the item to the return address provided.

8. How We Process Returns and Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return requirements. If the item is eligible for a refund, we will process the refund to the original payment method. You will receive a confirmation email once the refund has been issued.

9. Customer Service

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer service team:

SuperRapic